Investigating - We want to inform you that our chat service is currently offline. If you need assistance, please reach out to us by raising a ticket at help@ioninteractive.com. Our team will respond to your inquiries as quickly as possible.

Thank you for your understanding!

Oct 10, 2024 - 13:27 EDT
ion interactive Platform Degraded Performance
Creative Studio Operational
90 days ago
100.0 % uptime
Today
Undo Operational
90 days ago
100.0 % uptime
Today
Images Operational
Scripts Operational
Fulfillment Operational
Server Scriptlets Operational
Integration: Eloqua Operational
Integration: Marketo Operational
Integration: Salesforce Operational
Integration: Web Form Posts Operational
Integration: Delimited Files Operational
Integration: Formatted Emails Operational
Integration: DemandBase Operational
Integration: Account Credentials Operational
URLs Operational
Embed Code Operational
Login Operational
Single Sign-On Operational
Security Certificates Operational
Domains Operational
Capacity Management Operational
Email Templates Operational
Flash Operational
Frameworks Operational
Library Forms Operational
Snippets Operational
Widgets Operational
Links Operational
Text Operational
Interactive Component Operational
Summary Report Operational
Source & Creative Drilldown Report Operational
Suspicious Clicks Report Operational
Capacity & Monthly Traffic Report Operational
Raw Data File Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 28, 2025

No incidents reported today.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Resolved - The ION login system has been fully restored.
Access to the platform, including login, Data API, notifications, reports, and insights, is now operating normally.

We’ll continue to monitor performance closely, but you can resume using ION as usual.
Thank you for your patience while the AWS outage was being resolved.

Oct 20, 14:46 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 20, 10:19 EDT
Investigating - We are currently experiencing service disruption impacting ION due to an ongoing AWS outage.
This directly affects platform functions, including login, the Data API, notifications, reports, and insights. While the ION consoles and experiences remain running normally, users who are already logged in can encounter errors when attempting to use any of the impacted internal services.

Our team is actively monitoring the situation and will share another update immediately upon restoration or when new information is available. Thank you for your patience and our sincerest apologies for the inconvenience.

Oct 20, 09:14 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.